Introduction
In the fast-moving world of digital marketing and customer engagement, speed and personalization are
everything. Customers want quick answers, real-time updates, and relevant offers across whichever platform
theyre active on.
Thats where multi-channel automation comes in.
With the power of WhatsApp, Telegram, and SMS, you can build intelligent, cross-channel customer journeys
that run 24/7 without lifting a finger.
Why Automate Across Channels?
Your customers arent all on WhatsApp. Some prefer Telegram. Others respond faster to SMS.
If youre only automating one channel, you’re losing engagement and money.
Multi-channel automation ensures:- Maximum delivery and open rates- Seamless customer experiences- Increased conversion through personalized journeys- Reduced manual effort by teams
Channel Overview: Strengths & Use Cases
WhatsApp Confirmations, support, notifications | Verified messages, rich media
Telegram Broadcasts, engagement, education | Unlimited subscribers, file sharing
SMS Urgent alerts, fallbacks, OTPs | Instant delivery, no app needed
Example Automation Workflows (You Can Copy)
1. Lead Capture & Nurture Flow
Platform: WhatsApp Telegram SMS
Post Pulse – Blog 2
Use Case: E-commerce, Education, Real Estate
Flow:- Lead clicks ad WhatsApp welcome bot- Bot collects info & tags lead (high/medium/low intent)- Telegram sends a product brochure- SMS sends reminder after 24 hrs: “Still deciding? Here’s a 10% off code.”
2. Abandoned Cart Recovery
Platform: Telegram WhatsApp SMS
Use Case: E-commerce
Flow:- Telegram message: “You left something in your cart!”- WhatsApp bot: Asks if help is needed or applies discount- SMS: Reminder 2 days later: Last chance to save your items!
3. Appointment/Booking Confirmation
Platform: WhatsApp + SMS
Use Case: Clinics, Salons, Service providers
Flow:- WhatsApp sends confirmation with location & timing- SMS backup: “Your appointment is set for [Date/Time]”- WhatsApp reminder 1 hour before with CTA to reschedule
How to Build These in Post Pulse
No need for coding or multiple tools.- Drag-and-drop flow builder- Pre-built templates by industry- Lead tagging & scoring- CRM & Google Sheets sync
– Unified analytics across all 3 channels
Post Pulse – Blog 2
Real-World Impact- 37% more conversions from automated follow-ups- 60% drop in manual support time- 3x engagement compared to email-only sequences
Bonus: Downloadable Workflow Templates
Weve created a ready-to-use PDF with 10+ automation flows for:- WhatsApp onboarding- Telegram education drip campaigns- SMS follow-ups- Cross-platform abandoned cart flows
Final Thoughts
Your customers live across platforms. Your messaging should too.
With Post Pulse, you dont need to juggle multiple tools or pay for 3 platforms. Automate once. Launch
everywhere. Convert faster.
Ready to Build Multi-Channel Automation That Works?
Start Free with Post Pulse
Book a Workflow Strategy Call
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