Refund/Cancellation Policy

At Post Pulse, we strive to deliver exceptional value and satisfaction through our 3-in-1 messaging platform. However, we understand that circumstances can change. This policy outlines our guidelines on refunds and cancellations:

1. Free Trial:
   All users are encouraged to begin with our free trial (where available) to explore the platform before committing to a paid plan.
2. Refund Eligibility:

• We offer a 100% refund if a cancellation request is submitted within 7 days of the first payment, applicable to Starter and Pro Plans only.
• No refunds are offered for Enterprise Plans, add-ons, or custom integrations once activated.

3. Ineligible Refunds:
   Refunds will not be granted for:

• Partial usage of the monthly subscription
• Unused conversation credits or add-ons
• Downgrade in feature usage after activation
• Failures due to incorrect configuration by the user

4. Cancellation Terms:

• You may cancel your subscription at any time from the billing dashboard or by submitting a request via support.
• Cancellations take effect from the next billing cycle.
• No automatic refunds are issued upon cancellation unless within the refund window.

5. Billing Disputes:
   If you believe you’ve been billed in error, please contact our support team within 7 days of the charge. Disputes raised beyond 7 days may not be eligible for reversal.
6. Payment Gateway Fees:
   In case of refund approval, payment gateway charges (7%-15%) may be deducted depending on your payment method or regional policies.

For all refund or cancellation requests, please contact: billing@postpulse.io or raise a ticket via your dashboard.