At Post Pulse, we take your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website, applications, and services.
- Information We Collect
We collect the following types of information:
- Personal Identifiable Information (PII): Name, email address, phone number, business name, billing address, and other details submitted via registration or support forms.
- Account Data: Login credentials, API tokens, service preferences, user roles.
- Usage Data: Log files, IP addresses, browser types, device information, referring/exit pages, and platform usage behavior.
- Communication Data: Messages sent via our platform through WhatsApp, Telegram, or SMS (only for system routing, not content).
- Payment Information: Processed securely via third-party payment gateways. Post Pulse does not store card or sensitive financial data.
- How We Use Your Information
Your data is used to:
- Provide, operate, and improve Post Pulse services
- Manage account access and configuration
- Enable integrations with third-party tools (CRMs, payment gateways, etc.)
- Send transactional and billing-related emails
- Respond to support requests and technical queries
- Ensure compliance with regulatory bodies (such as Meta, DLT)
- Analyze usage patterns for feature enhancement
- Data Sharing & Disclosure
We may share data:
- With third-party service providers for infrastructure, payments, analytics, and communication support
- To comply with legal requirements or respond to legal process
- To protect our rights, users, or others from fraud, security threats, or technical issues We do not sell or rent your personal data to marketers or third parties.
- Data Storage & Security
All user data is stored securely using encryption protocols and multi-layer access controls. Our servers are hosted with world-class providers with industry-standard security certifications.
- Data Retention
We retain your data as long as your account remains active or as needed for legal and business purposes. Upon account deletion, data is securely purged within 30 days.
- Your Rights
You have the right to:
- Access your data
- Request correction or deletion
- Withdraw consent (where applicable)
- Raise concerns with data protection authorities
- International Users
Post Pulse operates globally. If you are accessing our services from outside the UAE or India, your data may be processed in those regions where we or our partners operate.
- Updates to This Policy
We may update this policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.
For questions or data-related requests, email us at: privacy@postpulse.io
Terms of Service
Our terms govern your use of Post Pulse services. By using our platform, you agree to our service scope, fair use, and platform limitations. Key components include:
- Account creation and security responsibilities
- Acceptable use policy (no spam or illegal content)
- Payment terms and renewal cycles
- Limitation of liability
- Termination clauses
Refund/Cancellation Policy
We offer flexible monthly billing. If you’re not satisfied, you may cancel your subscription anytime. Our refund policy includes:
- Full refund within 7 days of first payment (Starter & Pro Plans only)
- No refunds for partial months or unused conversation credits
- Cancellation effective from next billing cycle
Cookie Policy
Post Pulse uses cookies to enhance your website experience and analyze user behavior. Cookies are used for:
- Session tracking
- Performance analysis
- Preference retention (like language or region) You can control cookie usage via your browser settings.
